We believe our products are great value for money and if you have any questions we will be happy to resolve them for you.
Most of the products sold by Geker come with a full product warranty. If you don't have insurance, please review the following warranty exceptions and precautions. Rest assured: every purchase from Geker is 100% risk-free.
7 days arrival guarantee (DOA)
If for any reason you do not want your item, please follow the warranty process and contact us within 7 days of receipt.
We will provide a DHL return label and you are not responsible for returning the DOA.
After you return the product to the address provided by our support team, we can send you a new product free of charge, or you can choose to receive a full refund, the product must be returned for a refund in the event of unused and unopened items.
30 day money back guarantee
If your item arrives damaged or unavailable within 30 days of receiving your order, we will provide a DHL return label so you do not have to pay the return shipping costs. Products must be returned unopened and cannot be used for refunds.
If for some reason you do not want the product within 30 days of receiving your product and you can handle the product without any quality problems, you can contact us for return and refund. Please note that in this case the return costs are to be borne by the customer and will not be reimbursed.
1. Customers must first send a clear photo or video of the damaged or defective product and shipping box before considering obtaining an RMA license. Please use good lighting and a medium distance so we can identify and review the problem. Please send the attachment to: email@example.com;
2. Items must be returned in the original packaging for a refund.
3.Returns must be approved by Geker: DHL, SEUR, etc.
45-day money-back guarantee
For most goods, in the unlikely event that your product has a problem, you can return it for a refund or exchange within 45 days of receipt. A return shipping refund is not applicable.
One year guarantee
We offer a one-year guarantee for most products. The warranty period varies depending on the material of the respective product. For information on specific warranty periods for your product, see the product brochure or contact customer service.
How to request a warranty (return, repair, and refund)
If you have a problem with your product, please send your ticket to firstname.lastname@example.org.
Please follow our warranty process carefully to minimize delays:
1. Describe your product problem in detail: What happened? When? As? Please also include your full order number and product code (SKU number).
2. Let us know what steps you took to resolve the problem.
3. Enter the item code given on the outer packaging.
4. Send a clear photo or video of the defect, this should be done in good lighting.
Note: Ideally photo / video should be clear, focused, shooting in good lighting and close range in the distance. That way we can identify and verify the problem. We will do our best to help you. Thank you in advance for all of the above information.
Return address: 900008 / GINDA GmbH
Fiducia Street 10C
Tel ： 0049-721-49910882